At K Helene's, your wellness and satisfaction are our top priorities. We’re here to support you every step of the way — from your first browse to your last drop. Whether you have questions about our products, need help with your order, or simply want to connect, we’re committed to delivering caring, responsive service rooted in trust and integrity.

​​​

​

Order Help

If you need help with your order — whether it’s about shipping, tracking, or a product inquiry — please include your order number and any relevant details when you reach out. We’ll work with care and urgency to get things resolved.

​

​

Damaged or Incorrect Orders

We carefully inspect and pack every item before shipping. However, if your order arrives damaged or incorrect, please notify us within 5 days of delivery. Send a photo and description to our support team, and we’ll offer a replacement or store credit as appropriate.

​​​​​

​

How to Reach Us​

Have a question, comment, or concern? Reach out anytime via:

📧 Email: kheleneelderberries@gmail.com
📱 Social Media: DM us on Instagram or Facebook
📩 Contact Form: Contact Us